Powerware 5119 User Manual download pdf (Page 41)

Troubleshooting

Powerware

5119 User’s Guide www.powerware.com

ActionPossibleCauseAlarm orCondition

Battery Service

The battery may be fully

discharged because of a long

storage period or failing

because of age.

Plug the UPS into a wall outlet for 24 hours to charge the

battery. After charging the battery, press and hold the

button for 3 seconds; then check the Battery Service

indicator.

If the Battery Service indicator is still on, see “UPS

Maintenance” on page 19 to replace the battery.

The battery is not connected

correctly.

Check connections or call your service representative.

Battery Service

The DC voltage is high; the

alarm does not clear.

Contact your service representative.

Overload

Power requirements exceed

UPS capacity or the load is

defective.

Remove some of the equipment from the UPS. You may need

to obtain a larger capacity UPS.

Service and Support

If you have any questions or problems with the UPS, call your

or the at one of the following telephone numbers

and ask for a UPS technical representative.

In the United States

In Canada

All other countries

Please have the following information ready whenyou call the Help

Desk:

Model number

Serial number

Version number (if available)

Date of failure or problem

Symptoms of failure or problem

Customer return address and contact information

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Powerware 5119 User Manual Page 41

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